Terms & Conditions

Terms and Conditions | cooldia

COOLDIA

The terms that apply to every order

Terms and Conditions

Please review before placing an order

These Terms and Conditions govern your use of www.cooldia.com and every purchase made through it. By placing an order you accept them in full.

1. Site Use

You may use the site for personal shopping. You may not reproduce our product photography or written copy, systematically extract catalogue data, attempt to access administration areas, or interfere with the site's normal operation.

2. Frost Season Orders

Between mid-November and the end of December, order volume is far above our normal baseline, and both stock and carrier networks come under strain. We plan for it, but we cannot remove the risk of delays. Orders placed earlier are protected; orders placed in the final fortnight are honoured where possible, not guaranteed.

3. Gift Orders

When you mark an order as a gift, the packing slip is issued without prices and we include the gift message you write at checkout. Once an order has been packed, gift messages cannot be altered, and we can't promise a particular ribbon, paper, or box if the item is gift-wrapped by us.

4. Cold Weather and Materials

Some of our goods — wax, glass, ceramic, natural fibres — are sensitive to temperature swings in transit. We pack accordingly, but sudden freezing or extreme heat can affect a candle's surface or a ceramic's finish. Where that happens, treat it as a quality issue and contact us rather than using the item.

5. Product Accuracy

Dimensions, materials, and colours are described as accurately as we can. Screens vary, natural materials vary, and small differences between the photograph and the item you receive are normal.

6. Pricing and Orders

Prices are shown in US dollars and may be revised at any time. We reserve the right to decline or cancel an order where a price was listed in error, where fraud is suspected, or where an order appears to be for commercial resale.

7. Intellectual Property

All photography, illustrations, copy, and branding on this site remain the property of cooldia and may not be used commercially without prior written consent.

8. Liability

To the maximum extent the law allows, our liability in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including loss of enjoyment or missed occasions.