Shipping Policy

Timings, carriers, and what's included

Ceramics, glass, and wax need more packing than a T-shirt does, and we'd rather spend an extra minute on padding than send you a replacement. Here's how orders move through the system.

1. Dispatch

Orders for in-stock items are picked and packed within 1 to 3 business days, Monday to Friday. During the Christmas period, dispatch can take up to 5 business days; if your order falls into that window we'll say so before you pay.

2. Order by the Holiday Cut-Off

Because standard shipping takes 15 to 30 business days, please order at least 5 weeks ahead of the date you need the goods. Anything later might still land in time, but there's no guarantee once the carrier networks fill up.

3. Delivery Options

Shipping cost is calculated at checkout by destination and package weight. After dispatch, delivery is estimated at:

• Standard Shipping: 15 to 30 business days
• Expedited Shipping: 2 to 5 business days, where the service is offered

Estimates come from the carrier rather than from us. Customs processing, storms, and holiday volume can each add days.

4. Carriers

Parcels travel with tracked services from USPS, FedEx, and UPS. The dispatch confirmation names the carrier and carries your tracking number.

5. Winter Weather

Snow, ice, and closed roads delay parcels in ways no shop can prevent. We'll chase a stalled parcel with the carrier, but we can't guarantee delivery dates once extreme weather is involved.

6. International Orders

We ship internationally. Duties, import taxes, and customs clearance charges levied by the destination country are the buyer's responsibility and are not included in the amount charged by us.

7. Addresses and Redirection

Once a parcel is with the carrier we cannot change its destination. Please check the address before paying. Orders shipped to an address entered incorrectly are not our responsibility.

8. Non-Delivery

If tracking shows delivery and nothing has arrived, contact the local carrier first — they can usually trace a misplaced parcel. If that fails, email service@cooldia.com with your order number and tracking number, and we'll open a claim with the carrier.